Service Terms & Conditions

Carefully read the terms & conditions before accessing or using Yalla's services.

These terms establish a contractual relationship between you and YALLA MOBILE SERVICES SL (The PROVIDER) and its Subsidiaries (collectively, “YALLA”), and your use and access to the Services constitutes your agreement to be subject to these Terms.

  • If you do not agree with these Terms, you may not access or use the Services.
  • YALLA may immediately terminate these Terms or any Service with respect to you, or generally cease to offer or deny access to the Services or any part thereof, at any time and for any reason, without prejudice to the provisions of these Terms.

"Services"

  • The Services constitute a technological platform that connects users of YALLA mobile applications and / or websites provided as part of the Services (each, an “Application”) that are looking for mobile phone repair services.
  • The repairs that YALLA covers are mobile devices, tablets of all brands nationally as well as internationally. Only for out-of-warranty equipment. For equipment within the commercial warranty should be directed to the manufacturer. All requests processed through Yalla Service will be considered out of warranty and therefore the repair will be billed according to the current rates.
  • Services may include independent third-party repair technicians and third-party logistics providers in accordance with YALLA ("Professional Third Parties").
  • The Services are available only for your personal or non-commercial use, unless otherwise agreed in writing in a separate agreement with you.
  • Once the service has been requested, it is informed that in accordance with the requirements of article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps: YALLA MOBILE SERVICES SL, Calle Al-Andalus 41, 29660 Marbella, Spain.

1. General Contracting Clauses

  • These General Conditions of Use and General Conditions of Contract are intended to regulate the use and commercial transactions between YALLA MOBILE SERVICES SL and the user of said domain. The domain YallaMobile.co is owned by YALLA MOBILE SERVICES SL with address Calle Al-Andalus 41, 29660 Marbella, Spain registered in the Mercantile Registry of Málaga at volume 5910, folio 96, sheet MA-154133, 1st registration, with CIF number B- 93728988.
  • Unless otherwise stipulated in writing, placing an order with Yalla will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

2. Shipping Orders

  • In the case of collection or delivery repairs, the approximate delivery period is 24 to 48 hours, depending our type of repair, however you must take into account that logistics services are provided by third parties, so YALLA cannot guarantee that for reasons beyond those deadlines are not met.
  • The costs for collection and shipping are between € 10-15 euro and this cost can be altered in case of urgency at the request of customers. YALLA is not responsible for damage caused by transport due to poor packaging, for this we suggest correctly packing the device:
  1. You must protect the object by wrapping it in its original packaging or in a well protected box.
  2. The original box or packaging must be well closed and protected, filling the free space with bubble paper, cardboard or similar.
  3. The package must include the first name, last name, contact telephone number, email, full address, city and country; as well as the model of the product / s sent / s as well with the description of its corresponding problem. All cover, case and sim card must be removed.
  4. The box must be closed tightly with packing tape, so that it is well sealed and with no possibility of opening.
  5. Include the shipping address and sender. Paste a label on the front side of your box with the recipient's information: name and surname, full address, zip code, city and country. And in another that of the sender.
  6. If the collection has been requested, the courier will go through the address provided in a range of 2-3 hours until 7:00 p.m. on the indicated day.

3. Right of withdrawal

  • The USER has the same rights and deadlines to proceed with the return and / or claim the possible defects or defects that the service presents, both online and offline.
  • The right of withdrawal may not apply when they are personalized services or those, which for reasons of hygiene or other legally provided exceptions, are not susceptible to this right.

4. Claims

  • Any claim that the USER deems appropriate will be addressed as soon as possible, and can be made at the following contact addresses:
    Postal: Calle Al-Andalus 41, 29660 Marbella, Spain.
    Telephone: +46 70 629 44 22
    Email: Claims@YallaMobile.co
  • Resolution of online disputes (Online Dispute Resolution) In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to appeal to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/ .

5. Overwhelming Force

  • The parties will not incur responsibility for any fault due to major cause. Compliance with the obligation will be delayed until the termination of the force majeure case.

6. Offer Overview

  • All sales and deliveries made by the PROVIDER shall be deemed subject to these General Conditions.
  • No modification, alteration or agreement contrary to the Commercial Proposal of YALLA MOBILE SERVICES SL, or stipulated herein shall take effect, unless express written agreement signed by the PROVIDER, in this case, these particular agreements shall prevail.
  • Given the continuous technical advances and improvements of the services, the PROVIDER reserves the right to modify its specifications regarding the information provided in its advertising, provided that it does not affect the value of the services offered. These modifications will also be valid if, for any reason, the possibility of providing the services offered is affected.

7. Payment for Services

  • You understand and accept that the use of the Services entails the respective payment by you as a result of the services received by the own or outsourced professionals of YALLA (“Charges”).
  • YALLA will facilitate the payment of the applicable charges on behalf of the own or outsourced professionals, using the preferred payment method: online payment or through tpv at the time of repair. You should keep in mind that promotional codes may only be applicable when payment and online booking is made prior to repair.
  • The charges will include applicable taxes when required by law. The charges paid by you are final and non-refundable, unless YALLA determines otherwise at its own sole discretion. At the time of the money back, the original part will be reinstalled and the replacement will be removed and returned to YALLA. In the event that the customer does not return the original part, the cost of the same will be deducted plus the cost of transport at applicable rate.). We do not accept returns of our services after warranty time or with warranty seals broken or with tampering symptoms.
  • While retaining the right to request lower charges to the outsourced professional for the services received by you from such outsourced professional at the time you receive such services by the outsourced professional, YALLA will respond accordingly to any request from the outsourced professional to modify the charges of a particular service. YALLA reserves the right to establish, remove and / or review charges for any or all aspects of the Services at any time at the sole and absolute discretion of YALLA.

8. Promotional Codes

YALLA may, at the sole discretion of YALLA, create and offer promotional codes related to the services, subject to the terms that YALLA establishes by promotion code (“Promotion Codes”). You agree that the Promotion Codes:

  1. must be used for the intended hearing and purpose, and in a legal manner;
  2. cannot be duplicated, sold or transferred in any way, or made available to the general public, unless expressly permitted by YALLA;
  3. may be disabled by YALLA at any time and for any reason without the responsibility of YALLA;
  4. can only be used in accordance with the specific terms that YALLA establishes for said Promotion Code;
  5. have no cash value; And (vi) may expire before use. YALLA reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promotion Codes by you or any other user in case YALLA determines or believes that the use of the Promotion Code was wrong, illegal or in violation of the applicable Promotion Code terms or these Terms. YALLA may do so at the sole discretion of YALLA.

9. Use of the Services

  • YALLA establishes that the person who hires the repair, declares under his responsibility that he is the rightful owner of the terminal or device and that there is no impediment by any natural or legal person for internal manipulation.
  • The customer must deliver the terminal without a memory card or SIM card. We are not responsible for the loss thereof. The holder may exercise their right of access, rectification, deletion, Opposition, Limitation and opposition to the processing of their personal data, in the terms and conditions provided in the GDPR.

10. Consent to receive SMS messages

  • You agree that the Services may send you informational text messages (SMS + Email) as part of the normal commercial operation of your use of the Services. If at any time you determine that you no longer wish to receive text messages (SMS + Email), you may choose not to receive such messages by sending an email to stop@YallaMobile.co with your request. You acknowledge that choosing not to receive text messages (SMS) may affect your use of the Services.

11. Cancellation of orders

  • YALLA MOBILE SERVICES SL will not accept cancellations or order modifications after confirmation. The reason is that the order is processed on the day and once it enters the logistics phase and for operational reasons it is not possible to stop the delivery process.

12. Responsibilities of Customers and Users

  • You are responsible for each and every one of the necessary or preferable software and hardware requirements to use the Services, including but not limited to acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any update thereof , as well as obtaining access to the data network necessary to use the Services.
  • YALLA does not guarantee that the Services, or any part thereof, will work on any particular hardware or device. You understand and acknowledge that the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
  • Your mobile phone network may apply data and messaging rates if you access or use the Services from a wireless device.
  • In general the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and requirements in good faith, using due diligence, and refraining from using the website in any way that may prevent, damage or deteriorate its normal operation, the assets or rights of YALLA, its suppliers, other users or in general from any third party It is forbidden the access and use of the portal to minors without the express consent of their parents, YALLA is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify their age.

Specifically, and without implying any restriction to the previous section during the use of the page, the user undertakes to:

  1. Provide truthful information about the information requested in the Order Placement form, and keep them updated.
  2. Do not enter, store or disseminate on or from the website, any information or material that was defamatory, abusive, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or that In any way, it is against morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general the regulations in force.
  3. Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment , systems or networks of www.YallaMobile.co, of any other user or in general of any third party.
  4. Not to carry out advertising or commercial exploitation activities through the website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
  5. Do not use false identities, or impersonate others in the use of the website or in the use of any of its services.
  6. Do not destroy, alter, use for use, disable or damage the data, information, programs or electronic documents of www.YallaMobile.co its suppliers or third parties.
  7. Not to introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, nor in general any content that does not, in accordance with the law, have the right to make it available to third.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual time of delivery of goods. In case of breach by the client of this obligation YALLA will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

13. Applicable Guarantees

  • The outsourced professional provides you with the warranty on mobile phone and / or tablet repair services as follows: i. Display / LCD and / or any other repaired or replaced part that malfunctions or does not work as intended or as It is designed to work, and ii. the warranty provided is limited to the parts and / or service (s) you paid. The warranty set forth in these Terms and Conditions is valid only for the device specifically repaired and for the original customer. Under no circumstances can the warranty be transferred to different devices or to an individual other than you.
  • By using the Services you understand that any repair or technical assistance provided by the outsourced professional may void the manufacturer's warranties for the repaired device and that YALLA will not assume any responsibility or warranty in the event that the manufacturer's warranties are voided.
  • YALLA and its own or outsourced Professionals have no responsibility for indirect or consequential damages resulting from an attempt to repair or repair, including any loss or damage of data, software or loss of earnings or income of the client.
  • For any claim or application of the guarantee it will be essential to present this document, therefore the technical service declines all responsibility derived from the loss of the same or the invoice.
  • By using the Services, you understand that YALLA has no responsibility for any loss of data, which may occur as a result of the work performed on your device. You also understand that you have the option and are responsible for backing up your device before allowing the third-party professional to perform repair work on your device.
  • The client agrees to pay a minimum cost for travel and / or repair of 39 euros, which will be compensated with any other amount that must be paid for the work performed. The repair made will have a 1 year warranty on the work done, except for phones that have been wet or repairs that affect the motherboard of the phone, in which cases there is no guarantee. The repair carried out in both materials and workmanship is guaranteed and not other possible anomalies that could have the same or similar effects.
  • The warranty will be void if there has been manipulation of the device and / or its components after repair, by the customer or a third party not linked to the company. In case the terminal has had a previous repair does not apply any type of guarantee. Warranty claims will be handled through the “Warranty claim” process and form during the first month of warranty, from that date the customer must go to the place proposed by the company.
  • In case of going for a guarantee execution and the failure not to be covered by it, the minimum cost for transportation & inspection of device will need to be paid by the customer. If the customer does not provide the unlock code and / or the SIM code, The guarantee is limited to those functions that could be tested without these codes. In some terminals the repair may cause the terminal cover / rear glass to break, which the customer accepts and for which he is responsible. In the case of tablets (including iPad) the repair of the glass can cause the lcd to break, a fact that the customer accepts and for which he is responsible. The opening of the telephone and manipulation can make you lose the official guarantee of what brands and models of phones, so we do not take care of the claims received for this reason.
  • The client accepts that when the device is handled during repair, new symptoms or problems may appear in the terminal and these are due to the impact that the terminal had in the first place; also that certain components or functions of the device are affected or stop working; The customer is responsible for these damages and is aware that the warranty does not cover them. The client accepts that the fingerprint reader of the home button can be lost after the repair.
  • The customer consents to the removal, recycling and / or reuse by the company of the parts and components that need to be detached from the device for proper repair.
  • The Manufacturer recommends that all repairs carried out update the phone to the latest available version, which leads to the return of the device to its factory settings. Therefore, we are not responsible for the loss of user data, software variations, or the simlocks that could have been applied to the post-repair device. We are not responsible for any other breakdown that is not notified or cannot be checked beforehand.

These Terms expressly replace any previous agreement or agreement with you.

14. Applicable Legislation and Competent Juristiction

  • These conditions will be governed or interpreted in accordance with Spanish law in what is not expressly established. The PROVIDER and the USER agree to submit any dispute that may arise from the provision of the services subject to these Conditions of the courts and tribunals of Marbella (Málaga), renouncing to any other jurisdiction that could be applicable.
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