Updates on Covid-19

First of all - we are grateful for your trust in Yalla and for being our customer! On this page, we will be keeping you updated on the most recent information about COVID-19 and its impact on Yalla operations.
The Yalla team is working hard to do what is best for both our customers and employees, as the situation concerning COVID-19 continues to develop. Yalla’s deliveries to customers continue and we are doing everything necessary to ensure our customers and personnel stay safe. We will continue to monitor all recommendations made by the World Health Organisation (WHO) and local authorities as we continue to work hard to keep our services and operations running smoothly during this challenging time.

Yalla Safety

We control and monitor the phone repair process closely both internally and via external partners. We can therefore ensure that the entire process, including working with phones, spare parts and packaging, complies with the guidelines set by the WHO and local authorities. To keep both our personnel and customers safe, we are taking extra caution, and continuing to clean all products and sanitise our phones before sending them out to customers. According to studies, the chance of the COVID-19 virus contaminating packages is very low, but we are applying sanitiser on those too before shipment.

Deliveries

Our shipping partner, DHL, continues to deliver Yalla orders to our customers as normally as possible. In case any disruptions occur in our delivery service, we will inform you about them on this page as soon as possible.

Customer Service

We are happy to continue to respond to any queries or questions you may have. Please be patient, however, as there is a very large volume of calls and emails coming in while we continue to operate as normally as possible.

The Yalla Team

Our teams are prioritising remote work when possible, hand sanitisation and changing our ways of working to adjust to the situaton. Our best advice to everyone echoes what the experts are saying: apply social distancing when possible and wash your hands thoroughly and often.

Common questions

Are you open as usual?

Yes! The Yalla Platform is open around the clock and we are actually getting an increase in service requests during this time of Corona when travel is limited and social distancing recommended. As always, our customer service team is happy to answer any questions you may have. Just give us a call or send us an email at info@yalla.com.

Has COVID-19 affected yalla delivery times?

Not at the moment. Our logistic partner DHL operate as normal with our pick up & deliveries, being delivered on time despite the exceptional circumstances caused by the Corona pandemic. We'll keep you updated on this page in case there are any disruptions in Yalla Operations.

Has COVID-19 affected yalla warranty service?

No, the coronavirus has not affected our warranty processing times. There have been some slight internal delays, however, due to the availability of some replacement parts, but we have solved it for now by arranging replacement shipments. Our warranty service process phones within 2-4 days of receipt.

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